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概要
I bring along close to 12 years of hallmark career in Telecom/International Call Center and B2B marketing while significantly contributing in enhancement of the capacity & productivity of the organization, with an excellent set of leadership skills and commitment. Completed my M.B.A in Finance & Accounting from Preston University Islamabad and B.Com from University of Punjab. Well versed in implementing innovative business development strategies to ensure deeper penetration, customer loyalty and brand presence, thereby bringing in substantial growth in revenues.
My key skills include Visionary Leadership, Key Partnership Development, Corporate Customer Services, B2B – Corporate Sales Credit & Collection, Customer Retention, Market Share Analysis, Sales Growth Analysis, Product Forecasting, Product Diversification, Negotiation, Budget/ Sale forecasting, Sale Process Improvements, Vendor Development, Cross Functional Coordination, Liaising, Training & Development and Crisis Management
I worked with Jazz (PMCL), Islamabad, Pakistan - Mobilink GSM-Specialist Level II as Key Account Manager where I was responsible for provide services to Corporate clients like Multinational Companies, Embassies and SME’s which includes GSM, Fixed data, financial services, Campaign Management services to diverse client base providing them with state of the Art customer care services. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
项目
工作经历
Key Accounts Manager
• Accountable to provide services to Corporate clients like Multinational Companies, Embassies and SME’s which includes GSM, Fixed data, financial services, Campaign Management services to diverse client base
• Responsible to manage impressive range of clients & generate business from existing and new customers
• Delivered support to execute backend operations in order to achieve desired results and smooth flow of business activities in the region
• Worked closely with pre sales and marketing team to offer tailor made solutions for corporate customers conceptualized, planned and implemented processes to decentralize distribution to drive business volume growth across the assigned region.
• Ensured regular market visits and rapport development with top ranked professionals while providing weekly, and monthly reports to regional head and assist for revenue enhancement and new business acquisition
• Managed internal process automation with a view to standardize and simplify processes for client facilitation and deliver high value with excellent customer experience.
• Handled credit and collection function in time through key account managers and ensure recovery, took initiative for handling projects, based on internal requirements contributing to desired results.
• Liaised with stakeholders for defining possible solutions and ensure quality results which furnish corporate needs; conducted training and development program for assigned key account managers and maintain culture of excellence
• Managed all aspects of withholding taxation in relation to corporate clients and assist as and when required to settle tax amount for all Telecom product lines
Customer Support Executive
• Involved in spearheading marketing initiatives, developing and implementing an integrated range of brand marketing concepts and strategies, as well as improving brand identity in the markets to meet business objectives
• Handled clients from America, Canada, U.K, Arab and India clients, worked with Corporate Vendors like: Sony, Samsung, Dell, Micro soft, Cannon and Panasonic
• Responsible for marketing the vendor products on website and through telecalling as a part of Telemarketing task
• Accountable for maintaining log of each vendor about their products and services sold and order placed while generating leads for the Company
• Responsible to train agents while sharing product knowledge and monitoring their progress and share feedback.
• Successfully handled projects for T-Mobile, Bell Canada, AT & T wireless. Fido and Mortgages and Grants
